Policies

We guarantee you a good night sleep. You have 90 days, and if for any reason, you are unhappy with your purchase you may exchange it for another set of equal or greater value. NO REFUNDS for exchanges of lesser value. A $199.99 Handling fee will be charged in accordance with our Manufacturer’s return policy. All Comfort exchanges will be denied if your mattress is soiled, stained, scuffed, or emits a foul order. Not valid on clearance items, floor models, adjustable bases, accessories, special orders or previous purchases.

For all non-local delivery options we use a freight company that picks up the merchandise from our warehouse and ships to your home. At this time, we are only shipping within the continental U.S. and are unable to ship to Hawaii and Alaska.

Nationwide White Glove Delivery available on select sets contact store for pricing.

  • Tempurpedic models receive free White Glove delivery. All Other sets call for pricing.
  • Your new mattress set will be brought into your house and set in your bedroom (up to 2 flights of stairs). For additional fees, we can set up your mattress in your bedroom, dispose of the mattress packing materials, and remove your old bedding (call or email us for pricing).
  • Delivery of your new mattress will be in approximately 3 weeks. In-stock mattress sets will be shipped out of our warehouse within 48 hours. Any mattress sets that need to be ordered will be received into our warehouse within 3-5 days and then shipped out of our warehouse within 48 hours. Transit time is approximately 1 week after leaving our location. The delivery service will call you to make delivery arrangements once they have received your merchandise.

“FREE” Local Delivery on all sets over $699

  • Your mattress will be delivered to your residence and unloaded for you into your house. For additional fees, we can set up your mattress in your bedroom up to 3 flights of stairs, dispose of mattress packing materials, and remove your old bedding (call or email us for pricing).
  • Delivery of your new mattress will be in approximately 3 weeks. In-stock mattress sets will be shipped out of our warehouse within 48 hours. Any mattress sets that need to be ordered will be received into our warehouse within 3-5 days and then shipped out of our warehouse within 48 hours. Transit time is approximately 1 week after leaving our location. The delivery service will call you to make delivery arrangements once they have received your merchandise.

Local Delivery on all sets under $699

  • All mattress sets under $699 will be charged $99 to be delivered to your residence and unloaded for you in your house. For additional fees, we can set up your mattress in your bedroom up to 3 flights of stairs, remove mattress packing materials, and remove your old bedding (call or email us for pricing).
  • Delivery of your new mattress will be in approximately 3 weeks. In-stock mattress sets will be shipped out of our warehouse within 48 hours. Any mattress sets that need to be ordered will be received into our warehouse within 3-5 days and then shipped out of our warehouse within 48 hours. Transit time is approximately 1 week after leaving our location. The delivery service will call you to make delivery arrangements once they have received your merchandise.

This Privacy Policy governs the manner in which The Mattress Capital collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://themattresscapital.com/ website (“Site”). This privacy policy applies to the Site and all products and services offered by The Mattress Capital.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

The Mattress Capital collects and uses Users personal information for the following purposes:

  • – To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • – To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • – To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Google Analytics

The Mattress Capital uses data from Google’s interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics.

If you prefer not to have your information gathered by Google Analytics you can opt-out here.

Changes to this privacy policy

The Mattress Capital has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
The Mattress Capital

Mattress stores in Wilmington, Southport, Shallotte & Calabash NC | The Mattress Capital


424 S College Rd
Wilmington, NC 28409
(910) 796-3233
[email protected]

The Mattress Capital® is dedicated to your privacy. The following discloses our privacy policy, in regards to your information you enter on this website: themattresscapital.com and how we use it.

Our web server does not recognize information regarding your domain or email address. Which means we do not collect your information when you visit our Web page. We do not set any cookies to collect statistical data.

We collect your personal information for payment processing and delivery arrangement. We share your credit card information only with your credit card company for making payment. We share your address and contact information with our shipping companies for delivery. We do not own your personal information you enter on our website and will not share it with other companies for personal gain. You may receive periodic mailings from us with information on new products and services or upcoming events. If you do not want to receive such mailings, please let us know by calling us at the number provided below.

Upon request we will provide you with access to information that we have collected and maintained about you. We will also correct any factual inaccuracies in information collected and maintained. We have appropriate security measures in place in our physical facilities to protect against loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy or you have questions about the practices of this site, please contact us at the address listed below.

Manager
424 S College Rd
Wilmington, NC 28409
(910) 796-3233